Request early access

For letting agents & portfolio landlords

Missed calls and ignored
WhatsApps shouldn't mean unresolved repairs.

Tenantly AI answers every call and WhatsApp message your office can't get to, triages the issue the way your team already does, and books the right maintenance contractor automatically, so nothing sits in an inbox overnight.

  • No credit card
  • Works with your existing contractors
  • Live within a week
Request early access See it answer a call ↓
Missed call, answered by Tenantly AI
There's water coming through the kitchen ceiling at 14 Birch House.
Understood, I've flagged this as urgent. Can you shut off the stopcock? I'm booking an emergency plumber now.
New WhatsApp message
Flat 4B, Maple Court · Boiler out, no hot water. Engineer booked for tomorrow 9–11am.
40–60% of maintenance enquiries land outside office hours, when no one's there to triage them
3+ hrs lost each week per admin staff member chasing contractor availability by phone
90% of tenants report satisfaction when an issue gets an instant, specific response

Source: UK lettings industry surveys and property management benchmarks. Directionally the same pattern across portfolios of any size.

How it works

1

A tenant calls, texts, or WhatsApps

Whatever channel they already use. Tenantly AI picks up in seconds, any time of day, so nothing waits for office hours.

2

It triages the way your office already does

Configured per issue type: heating emergency, leak, electrical, pest control, general enquiry. Each gets the exact questions your team would ask.

3

It books the right contractor, automatically

Checks trade and availability, confirms the job, and updates the tenant and landlord, so no one has to pick up a phone.

Watch it answer a real call

Tenantly AI picks up exactly like a member of your team would: it introduces itself, works out what's wrong, and gets the job booked before the caller hangs up.

Animated call preview with live transcript

Incoming call…
Tenantly AI
mobile
Live Captions

Watch it triage a real repair over WhatsApp

Tenantly AI doesn't just log a message: it works out what kind of issue this is, asks only what matters for that issue, checks contractor availability, and books the job before the conversation ends.

Animated WhatsApp preview

Tenantly AI Flat 4B, Maple Court
Job booked · Tenantly AI

Built for how your office already runs

Set your issue types once, add your maintenance contractors, and every call or WhatsApp shows up ready to action, with bookings landing straight on the calendar.

Dashboard

This week
18 Open issues
3 Urgent right now
7 Bookings this week
1 Failed automation
Needs your attention
14 Birch House · ceiling leak, plumber en route Urgent · updated 2 min ago
Automation failed: no available pest control contractor found for 8 Willow Rd Flagged for manual follow-up · 38 min ago
Flat 4B, Maple Court · boiler booked, awaiting landlord sign-off Next action: confirm quote · updated 4 min ago
Upcoming bookings
Mon 9:00 Dave · Boiler repair, Maple Court 4B
Tue 11:00 Priya · Leak fix, Birch House
Wed 15:00 Sam · Rewire, Oak House 2A

Issue Types

+ Add issue type
Heating & Hot Water (Emergency) 5 questions · next available: today
Is the property without any heating or hot water?
Any smell of gas or a CO alarm sounding?
Is this a shared system affecting other properties?
Property access details / key safe code?
Plumbing & Leaks 4 questions · next available: tomorrow
Electrical 4 questions · next available: today
Pest Control 3 questions · next available: Thu
General Enquiry / Rent Query Open capture · routed to admin

Maintenance Techs

+ Add contractor
DM
Dave Mensah · ProHeat Services Gas Safe heating & boilers
Available today
Gas Safe registered 10+ yrs experience
Service areaZones 1–3, South London
Capacity3 of 6 jobs this week
Performance4.9★ · 98% on-time
Current assignmentEn route to Maple Court 4B
PK
Priya Kaur · FlowFix Plumbing Plumbing & leak repair
Fully booked
City & Guilds certified Emergency call-out
Service areaZones 1–4, Central & East London
Capacity5 of 5 jobs this week
Performance4.8★ · 95% on-time
Current assignmentOn-site at Birch House
SW
Sam Walters · Volt & Co Electrical Electrical & rewiring
Available today
NICEIC approved Part P certified
Service areaZones 2–3, North London
Capacity1 of 5 jobs this week
Performance4.7★ · 92% on-time
Current assignmentFree until Wed 3pm
RT
Rangers Pest Control Pest control, all property types
Next slot Thu
BPCA member Fully insured
Service areaAll zones, London-wide
Capacity0 of 8 jobs this week
Performance4.6★ · 90% on-time
Current assignmentNext free slot Thursday

Conversations

Export
Heating Flat 4B, Maple Court New
● Urgent Updated 4 min ago Next: confirm arrival window
Plumbing 14 Birch House In progress
● Urgent Updated 41 min ago Next: plumber due within the hour
General R. Osei, 8 Willow Rd Resolved
● Standard Updated yesterday Next: none, closed out
Flat 4B, Maple Court ▶ Play recording

Issue type: Heating & Hot Water (Emergency)

Urgency: High, no heating or hot water reported overnight

Last update: 4 minutes ago

Next action required: Confirm arrival window with tenant

Contractor booked: Dave Mensah, ProHeat Services, tomorrow 9–11am.

Landlord notified: Yes, via WhatsApp summary.

AI action timeline
Call answered & tenant identified 14:02:03
Classified as Heating & Hot Water (Emergency) Why: tenant reported no heating or hot water overnight with no gas smell, matching this issue type's emergency criteria. 14:02:19
Checked contractor availability Why: ProHeat Services selected: Gas Safe registered, within service area, nearest available slot. 14:02:41
Booked job & notified landlord 14:03:02
Not right? You're always in control:
Mark as resolved

Calendar

Sync contractors
Mon
Tue
Wed
Thu
Fri
9:00
Dave · Boiler repairMaple Court 4B
Dave · Annual serviceWillow Rd
Dave · Emergency leakElm Court
⚠ Double-booked
Dave · Existing jobNot booked via Tenantly
11:00
Priya · Leak fixBirch House
13:00
Priya · InspectionElm Court
15:00
Sam · RewireOak House 2A
Heating Plumbing Electrical Pest control Contractor's existing booking

Pricing that scales with your portfolio

Every plan includes unlimited issue types, contractors, and admin users. You only pay for the conversations Tenantly AI actually handles.

Growth

For agencies scaling past 150 properties

£249/month

250 conversations included

  • AI call + WhatsApp answering
  • Issue-type triage workflows
  • Automatic contractor booking
  • £0.80 per conversation after that
Request early access
Most popular

Portfolio

For established multi-branch agencies

£599/month

750 conversations included

  • Everything in Growth
  • Multi-branch admin access
  • Calendar sync with your contractors
  • £0.70 per conversation after that
Request early access

Enterprise

For portfolios of 1,000+ properties

Custom

Volume-based conversation pricing

  • Everything in Portfolio
  • Dedicated account manager
  • Custom PMS & accounting integrations
  • SLA-backed response times
Talk to us

Extra conversations beyond your plan are billed per conversation, not cut off. No setup fees, cancel anytime.

Want this for your portfolio?

We're testing this with a small group of agencies before wider launch. Tell us about your portfolio and we'll be in touch.